Refund policy

RETURNS AND EXCHANGES
We hope you’ll love the products you buy from us, but if for any reason you change your mind, you have the right to cancel your purchase within 30 days of receiving your parcel. If you have purchased an extended return period, it applies to all items on the same order number. You are allowed to examine the item as you would in a store, but items must be returned in the same condition as when received. Liners and birth pools must be returned in unopened packaging for hygiene reasons. If you have changed your mind about a purchase, please notify us as soon as possible and include proof of purchase with your return. The parcel must then be sent to VAEVA Homeborn ApS without delay, no later than 14 days after you have notified us.

The return address is:
VAEVA Homeborn ApS
Sindingvej 11
DK-8600 Silkeborg
Denmark

You cover the shipping costs for returning the item, and you are responsible for ensuring that it is returned safely and undamaged. We cannot collect parcels from parcel shops, so we kindly ask that you choose home delivery to our address. We cannot refund dirty or damaged products, so we recommend that you send the item with a courier that offers tracked and insured shipping – e.g. GLS or PostNord.

PARCEL NOT COLLECTED FROM PARCEL SHOP
If your parcel is returned to us because you did not collect it from the parcel shop, we will store it here until we hear from you. If you would like the item to be sent again, shipping must be paid again. Any shipping discount only applies the first time the order is sent. 

REFUNDS
Once we have received the product, we will refund your payment no later than 14 days after receiving the item. If parts of the original purchase are missing, the value of the missing item(s) will be deducted from the refund.

PARTIAL CANCELLATION

If you have purchased several items in one order and only cancel part of your purchase, we will not refund the delivery costs.

Note regarding free shipping:

If your original order was DKK 649 or more and therefore qualified for free shipping, but you subsequently return an item so that the total order value falls below the free-shipping threshold, the shipping cost (DKK 49) will be deducted from your refund. We only offer free shipping when the final order value exceeds the minimum amount. Free shipping only applies to B2C orders.

PAYOUT

Refunds will be made to the same payment method that was used for the purchase.

DEFECTS
We check our products carefully, but occasionally a defect may have been overlooked. If you receive an item with a defect, please notify us immediately and provide as much documentation as possible. Claims must be legitimate and present upon receipt of the item. Depending on the claim, we may offer to replace, refund, repair, or partially refund your purchase. Defects arising from incorrect handling or lack of proper care of the product are not covered. Return shipping for defective products will, to a reasonable extent, be covered by VAEVA Homeborn ApS.